Soft Skill Development
1. Which of the following best explains the difference between hard skills and soft skills?
A. Hard skills are personal traits, while soft skills are technical abilities.
B. Hard skills are easily measurable and quantifiable, whereas soft skills are more difficult to define and assess.
C. Hard skills are learned through experience, while soft skills are learned through formal education.
D. Hard skills are less important than soft skills in the workplace.
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2. In communication, the idea that different people may interpret the same message differently is best illustrated by which concept?
A. Noise in communication
B. Encoding and decoding
C. Selective perception
D. Interpretation based on individual experiences
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3. Which of the following best describes dogma as a barrier to communication?
A. Lack of feedback from the receiver
B. Use of complex technical language
C. Rigid beliefs that prevent acceptance of new ideas
D. Physical distance between sender and receiver
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4. In a formal group discussion, the principle “Use non-verbal gestures to intervene and then to continue” mainly emphasizes which of the following?
A. Relying only on written communication
B. Interrupting speakers verbally to gain attention
C. Using appropriate body language to signal participation without disrupting the flow
D. Avoiding participation until invited by the leader
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5. Tenseness in a male voice often signals ____________.
A. friendliness
B. confidence
C. quarrelsomeness
D. indifference
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6. The frequent use of the “I” habit in conversation primarily reflects which communication behavior?
A. Mutual understanding
B. Conversational dominance
C. Supportive listening
D. Group harmony
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7. The story of the man struck by an arrow, to whom Buddha responds with silence, primarily teaches that communication should focus on:
A. Debating metaphysical questions before addressing reality
B. Seeking the source of suffering rather than its immediate solution
C. Solving practical problems instead of indulging in unnecessary speculation
D. Maintaining silence as the highest form of communication
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8. In communication, the concept of territory refers to personal or social space, which keeps changing mainly due to:
A. Fixed cultural rules that never vary
B. Individual status, context, and relationships
C. Biological differences among people
D. Permanent personality traits
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9. In Japanese communication, pauses in conversation are generally interpreted as a sign of:
A. Lack of knowledge or confusion
B. Disinterest in the discussion
C. Thoughtfulness and respect for the listener
D. Communication breakdown
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10. In the process of listening, the term foreground refers to:
A. Background noise that interferes with listening
B. Information that the listener deliberately focuses on
C. Unconscious interpretation of messages
D. Physical setting of the communication
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11. Thoughts and beliefs of a speaker can be perceived by a listener through effective listening.
A. True
B. False
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12. In a professional conversation, the guideline “don’t interrupt unless necessary” is best applied when the listener aims to:
A. Control the direction of the discussion
B. Demonstrate authority over the speaker
C. Ensure accurate understanding before responding
D. Avoid participating in the conversation
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13. In social transactions, a “white lie” is most commonly used to:
A. Gain unfair advantage over others
B. Deliberately mislead for personal benefit
C. Conceal serious ethical violations
D. Maintain social harmony and avoid hurting feelings
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14. When visuals are used as a supplement in communication, their primary function is to:
A. Support and enhance understanding of the message
B. Substitute spoken or written content
C. Distract the audience from the main message
D. Limit audience interpretation
15. Statement I: Gestures and postures play a significant role in conveying attitudes and emotions during communication.
Statement II: Gestures and postures always have the same meaning across different cultures.
A. Both Statement I and Statement Il are true
B. Both Statement I and Statement Il are false
C. Statement I is true and Statement Il is false
D. Statement I is false and Statement il is true
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